Job Exchange

*WORK FROM HOME OPPORTUNITY*

*Industry:-Telecom*

*Excellent English communication required*

*Position* - Technical Support Associate -International Voice Process

*Location*- Delhi

*Openings* - 50

*Eligibility*-

Diploma or Bachelor Degree, and Major is related

to Computer science or Networking.

Optional:

Technical Engineer/Senior Level Technician of Network system/popular VOIP

System Such as: Avaya Phone System or Jadoo TV System support.

Certificate of: CCNA or CCNP, CISCO

Experience- 0-5yrs

*Salary* - 14K-30K

*Job Description*

Roles & Responsibilities:

Deliver service and support to end-users using and operating automated

call distribution phone software.

Interact with customers to provide and process information in response to

inquiries, concerns, and requests about products and services;

Gather customers information and determine the issue by evaluating and

analyzing the symptoms;

Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router,

switch, Sip configuration;

Diagnose and resolve technical hardware and software issues involving

internet connectivity, IPTV, VOIP, basic trouble shooting and more;

Need to know only basic trouble shooting of Domestic routers, Mac ID and

windows.

Knowledge about DNS, Basic network trouble shooting

Research required information using available resources;

Follow standard processes and procedures;

Offer alternative solutions where appropriate with the objective of

retaining customers

Organize ideas and communicate oral messages appropriate to listeners and

situations;

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates.

For Any Queries connect on -8860585759

Job Description