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Grievances Management Head

Experience : Min 8 Years

CTC : Industry Norms

Key Skills: Lead Grievance Redressal Team: Manage a team of grievance redressal officers to ensure efficient and effective resolution of customer complaints.

Complaint Resolution: Oversee the complaint resolution process, ensuring timely and satisfactory resolution of customer grievances.

RBI Cases: Handle cases escalated by the Reserve Bank of India (RBI) and ensure timely and compliant resolution.

PNO (Principal Nodal Officer) Cases: Manage cases received in the PNOs mail ID and ensure resolution in accordance with regulatory guidelines.

MD Escalations: Handle escalations from the Managing Director (MD) and ensure prompt and satisfactory resolution.

Root Cause Analysis: Conduct root cause analysis of customer complaints to identify areas for improvement and implement corrective actions.

Location : Chennai

Note : Only banking candidates can apply.

Interested candidates can share their profile with

priyanka.kumari@bridginggaps.co.in

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