Engineer / Senior Engineer- Technical Services- Cement Plant, Experience: 1 - 3 Years, Opening: 10 Vacancies

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Date : 11-06-2025

Key skills

 

Customer Service, Site Visit, Technical Support

 

Mason, Escalations, Customer Complaints, Customer Satisfaction, Complaint Handling, Troubleshooting, Technical Services, Supervision, Monitoring.

 

Key Purpose:

 

To organize technical services activities as per market requirement in respective territory
 

To help customers in building stronger by promoting and demonstrating good construction practices
 

To build long term relations with key influencers through knowledge sharing & trouble shooting
 

To support dealer network for market development in coordination with respective sales colleague
 

Key Performance Areas:

 

Implement various customer related initiatives within quality expectations and defined timelines
 

Organize TS activities aiming due value in return as per action plan & market need
 

Prepare & submit market reports, feedback, observation regularly and maintain related data base

 

Key Responsibilities

 

Customer Related Initiatives

 

Visits to construction sites from various segments regularly and promote good construction practices through interaction, demonstrations & guidance
 

Build relations (through knowledge sharing & trouble shooting) with key influencers such as engineers, architects & contractors, technical authorities from Govt. departments.
 

Timely resolution of the customer queries
 

Implement customer related initiatives as and when they are rolled out

 

 

Promotional Activities

 

Implement TS activities for spreading brand awareness for various customer segments as per standard format on regular basis as per market requirement jointly decided with respective marketing officer.
 

Make logistics & other arrangements for the various programs and ensure participation of targeted customers

 

 

Reporting & Maintaining Database

 

Prepare & send regular reports to Head Technical Services about customer feedback & market scenario as per system laid by the management (physical, digital, physical)
 

Maintain record related to various customer initiatives
 

Build database of key influencers for various segments.

 

Education
 

Diploma in Civil, B.Tech/B.E. in Civil